Contact TomTom Navigation

Welcome to TomTom Navigation - Specialists in the very latest vehicle technology solutions from TomTom Work. We are an authorised TomTom Work partner specialising in there Connected and Truck solutions.

TomTom Navigation - TTW Partners Limited (Head Office)
Gothic House, Barker Gate, Nottingham, NG1 1JU
T: 01159 599 995 F: 01159 503 852
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TTW Partners Limited is a registered company in England and Wales,
Company number - 05047736
VAT Number - 842 2382 40

Sales Enquiries or Product Information

For sales enquiries or product information please email us at:
sales@tomtom-navigation.co.uk

Technical Support And Warranty Issues

For Technical Support and warranty issues please click here and use the online form, support will get back to you within 24/48 hours with your answers. Or email directly on:
support@tomtom-navigation.co.uk

You must enclose your Full Name, Invoice number and SN of the device, tel number etc, or your email will not get answered.

*********Loss of GPS*********

we have been made aware of a potential GPS issue on Nav3 devices (PRO units) that has come to light over the last couple of days. TomTom have now released a new software update to fix this. Please connect your truck device to your computer and update it using the tomtom update facility software.

Click Here for what you need to do

Website Security

We guarantee that all transactions made on this website are 100% secure. As a business we have invested an enormous amount of time and money making sure that this website is secure.

Our Anti-Fraud Technology: Note to would-be thieves: Credit card holder names, card security details and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law and full IP tracing systems are in use to reveal the identity of that person.

Terms of Sale

TTW Partners may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Prices

All our prices include V.A.T at 20% unless otherwise stated and are always shown in UK pounds.

We always try to make sure that our prices are accurate, but as we are only human, we do occasionally make mistakes. In the event of a mistake a member of our customer services team will contact within 24 hours.

Prices are frequently changed in order for us to remain competitive and we therefore reserve the right to change our prices without notice.

Price Match

Our policy is to beat or match any competitor's price where feasibly possible. This means that we will try to beat any competitor's price but can not guarantee this.

Delivery

All purchases made prior to 3.30 pm Monday - Friday will be processed the same day for Next Day Delivery.

All our satnav products are shipped using the Royal Mail Next Day Special, smaller items such as software will be sent 1st class rec Delivery on a 1/2 day delivery Service.

Delivery Charges

Overseas Orders
Orders to addresses outside the UK are normally sent via Royal Mail International Registered Delivery - an insured postal service. Delivery via UPS or DHL can also be arranged. For delivery costs to specific countries please email sales@pogo-gps.co.uk

Delivery to UK Mainland is FREE on all purchase over the value of £50.00, unless otherwise stated.

Country Charge
UK STD Delivery 3-5 Days Free
UK 1st Class Rec £3.95
UK - Next Day (24 H) £6.95
Europe/S Ireland From £18.00

Returns and Faulty Goods

If you suspect your product to be faulty within 28 calendar days of purchase please contact us by email to obtain a Return Authorisation number. Outside of 28 days please refer to the manufacturer's warranty.

Returns and Non Faulty

In the unlikely event of you being unhappy with your purchase we do offer a 7 day money back guarantee on all of our products. Simply contact us to obtain a return authorisation number.
The following conditions apply:

Goods 'must' be returned 'unused' and in the 'original' packaging
We can not refund products that have been registered or damaged.
If software has been opened then we can not refund these items unless they are faulty and these will only be replaced.

Refunds can not be made for postal charges incurred by ourselves or by you, a return authorisation number must be obtained prior to returning your product.

Where products are not in the original condition a repackaging fee may apply. (see below)

Please email to returns@ttwpartnerslimited.co.uk to obtain a
'Return Authorisation Ref Number'

Please Note: return goods that have been opened and the packaging is damaged can result in a £30 re boxing fee - however this is at the discretion of our Customer Services team.

If it is returned to us in new condition, a refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 7 working days of return. Please note credit / debit card refunds can take 4 working days to clear.

PLEASE NOTE:
TomTom Caravan/Camper & TomTom 5150 Truck Devices

These devices come with 12 months free live services, due to this, if the device is switched on and registered the 12 months live services start. If for any reasion the customer wants to return this, there will be a standard fee of £30 due to the live services being enabled as this can't be reset.

Privacy

TTW Partners respect each site visitor's right to personal privacy. To that end, we collect and use your information in accordance with the following privacy policy.

Is only used solely for order fulfilment and we won't use your information for any other purpose unless you specifically request that we contact you.

On occasion we will notify those customers that opted to receive newsletters of product updates and special offers.
We never give or sell your details to other agencies or companies.
We operate in accordance with the data protection act

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