Recently we discovered that a proportion of TomTom navigation devices do not obtain a GPS position, caused by a bug on a third party chip. The issue could potentially occur on TomTom PRO navigation devices.
A software update fixing the issue is now available for download and installation via MyTomTom.
We recommend to update all PRO devices with the latest software (10.534 or higher) as it includes the fix for the mentioned GPS issue. The update is mandatory whenever the navigation device is used independent from a TomTom LINK 300/310.
If you haven’t already installed MyTomTom on your computer, read the FAQ: "MyTomTom"
Connect your navigation device to a computer and switch it on.
MyTomTom starts automatically when a compatible TomTom PRO navigation device is connected to your computer and it informs you if there are any available updates for your device.
Download and install the update.
If MyTomTom does not automatically check for updates, click on Check for new items.
A window opens showing the updates available for download.
Click on Start downloading. Do not disconnect your device until it has finished the installation and has restarted.
Reset your navigation device.
Press and hold the On/Off button until you hear the drums sound and the device restarts. This takes up to 30 seconds.
Test your device outdoors.
It is usually not possible to get a GPS position while being indoors. Therefore we advise to take your device outdoors in clear view of the sky. Getting a satellite position for the first time after installing the update could take up to five minutes.
To confirm a successful GPS connection, you can check the GPS status on your device.